Fusion Business Solutions
ITIL Review Services centre on the process approach defined within the ITIL best practice framework for IT Service Management.
Each review performs an evaluation of current process capability against
the ITIL framework and Fusion customise these review services to meet
the needs of our clients. The short, high-level, ITIL Health Check helps
identify quick wins which can be used to build a roadmap for moving the
IT Organisation steadily up the maturity ladder toward fully optimised
operations or to achieve better value from a planned or existing ITIL
implementation.
The longer, more detailed, ITIL Maturity Review delivers detailed
recommendations and a roadmap for service improvement. Each review
follows a different format and delivers different output, these are:
ITIL Health Check - The ITIL Health Check enables organisations
to benchmark their capability in delivering technology services,
measuring service levels and assessing performance by comparing the
maturity of the current service against the ITIL® best practice
framework.
Working with key stakeholders in a workshop environment the Health Check
steps through and discusses each of the ITIL processes in order to
derive a balanced view of current process maturity and operational
issues.
Fusions experienced consultants then analyse the findings and measure
these against the ITIL Best Practice framework and prepare a set of
prioritised recommendations. These recommendations allow an organisation
to produce a road map for service improvement aimed at addressing their
most critical service management issues. The follow up report
illustrates process by process maturity ratings and incorporates a list
of improvement recommendations. The results are designed to identify a
number of Quick Wins to help improve the cost and quality of your
organisation’s IT service operation.
ITIL Maturity Review - The ITIL Maturity Review not only provides
a balanced view of current process maturity but also advises on the
subsequent path of improvement activities needed to deliver most
benefit.
Working with a customer sponsor, those key stakeholders and
practitioners who perform day-to-day activities within the scope of the
ITIL best practice framework are identified. Once identified, a series
of focused interviews are held to discuss the existing operational
processes in order to derive a balanced view of current process maturity
and operational issues.
Fusion's experienced consultants then analyse the findings, and any
collected documentary and observational evidence, and measure these
against the ITIL Best Practice Framework in order to benchmark current
process maturity. The findings are then condensed into a report
detailing the strengths, areas for process improvement and
recommendations identified during the review. Also included is a advice
on the recommended path of service/process improvement.
All ITIL reviews are delivered using accredited and experienced
consultants and provide a comprehensive framework to identify the
strengths and weaknesses within a technology providers existing
processes. However, comparing existing processes against a recognised
best practice is not simply a matter of passing a test but should be
considered the first step to moving the IT Organisation steadily up the
maturity ladder toward fully optimised operations.
ITIL Review Services encompass all of the
ITIL processes and includes but is not limited to the following service offerings:
- ITIL Health Check Review
- ITIL Maturity Review
- Tailored ITIL Reviews. These tailored reviews are fully scoped
to meet the needs of a particular customer and may cover one or more of
the ITIL processes. Find out more about our tailored reviews here.